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Skill

intercom-resolve

Updated on Apr 21, 202619GitHub stars

An agent skill that works through open Intercom conversations using the Composio command-line tool.

What the skill teaches

An agent skill that works through open Intercom conversations using the Composio command-line tool. The agent searches Composio for Intercom tools, reads their schemas, fetches open and snoozed conversations, then reads the history of the most recent fifteen and sorts each into reply now, needs more information, escalate, snooze or close. It presents the result as a dashboard with suggested reply drafts and must ask before sending replies or changing a conversation's status. If Intercom is not yet connected, the user is asked to link it in Composio. The skill is set to run only when invoked by the user.

Capabilities

  • Fetch open Intercom conversations through Composio
  • Classify conversations for reply, escalation, snooze or closing
  • Draft suggested replies